Users can delete their own accounts. This will delete their fundraisers, teams and name + comment on all donations made, together with all the personal information we have on them, wherever it stored in our system.
This means that this can't be undone.
If you receive a request from a user to be deleted, the best thing to do is to ask them to it themselves. This ensures that the users are aware of all the consequences.
How to delete an account
Users can delete their account from their profile settings page.
Here there is a button in the left menu bar from where you can delete your account. When pressing this you will see the following screen.
To delete the account, the users has to type in DELETE (or the corresponding word in your local language) and press DELETE MY ACCOUNT.
On branded sites, the user is informed that deleting their account here does not delete all their information from your database when deleting their account on charity branded site.
Error messages
If the user receives the following error message: "We are unable to automatically delete your account. Please contact support [your support email] for assistance." If you receive such a request pass it on to us and we will take care of it.
Webhook and API
A webhook event will be sent with the deletion so that you can update your records accordingly. Read the documentation here.