You set your own terms and conditions for your received donations. This should explain to donors if and how they can get a refund, and can include any other requirements for donations made to you. (E.g. if you don't accept donations from certain sectors or companies).
If you have a white label site, you can likewise set your own Terms and Conditions for the overall use of the site. These should govern the use of the site by fundraisers, donors and users in general.
How to add Terms and Conditions
1. Go to account settings in your dashboard (under Legal)
2. Add a URL to a page containing your Terms and Conditions
If your terms and conditions are placed within your privacy policy, simply add the same URL in both places. We do recommend to separate them, as it makes it easier to read and understand.
Where will these be shown?
For white label sites: If you have a white label site, these will be linked to from the following places on your site.
- The site footer
- The donation form
- The general sign-up form
- The create a fundraising page form
On platforms: If you are active on one of the BetterNow platforms (e.g. se.betternow.org, dk.betternow.org, etc.) then it will be linked to from the donation form on these sites, but not any other place on these platforms.
Note: As it is a requirement by most payment acquires that there is a set of terms and conditions, we will show the BetterNow terms and conditions if no custom terms are added. However, we recommend you add your own, and if not we will remind you to do so.
Inspiration for creating your own Terms and Conditions
We have created a set of terms and conditions to copy from. These are based on the old set of terms and Conditions used by the now closed BetterNow platform. We have removed our name from them and some of the paragraphs that are unnecessary when we no longer are the sender. We strongly recommend you to take these only as inspiration and edit them so it fits you specifically.
English: https://drive.google.com/open?id=1BeP1EaeMH9xU5rCFPwu-XsNOlwoophTv7znQLUK84j8
Swedish: https://drive.google.com/open?id=1B-WCY4mQbIRnJkpB980HJY4kcAJLCtZnh3gS1OTgesc
Danish: https://drive.google.com/open?id=1DRBrsZ8vzYk670CQk2sZATN4nTeq8fqCC4fX6jY10ms
Norwegian: https://drive.google.com/open?id=1e8yP6ybtuxrcvmco-tC9dsAxYk6piSff7q5ypMU6nIU
Spanish: https://drive.google.com/open?id=18LP3vAIeuKlYkGqyGfiB2kmCvOlRcHKYqxWDi0H9Rkw
When you have added your own terms and conditions it will replace the Betternow terms and conditions everywhere on your own white label fundraising site. It will also be used when anyone donates to your organisation on a BetterNow platform, if you are published on one of these.
IMPORTANT: BetterNow cannot be held liable for the use of these T&C, and they are provided for inspiration only.