You set your own terms and conditions for your received donations. This should explain to donors if and how they can get a refund, and can include any other requirements for donations made to you. (E.g. if you don't accept donations from certain sectors or companies).
If you have a white label site, you can likewise set your own Terms and Conditions for the overall use of the site. These should govern the use of the site by fundraisers, donors and users in general.
How to add Terms and Conditions
1. Go to account settings in your dashboard (under Legal)
2. Add a URL to a page containing your Terms and Conditions
If your terms and conditions are placed within your privacy policy, simply add the same URL in both places. We do recommend to separate them, as it makes it easier to read and understand.
Where will these be shown?
For white label sites: If you have a white label site, these will be linked to from the following places on your site.
- The site footer
- The donation form
- The general sign-up form
- The create a fundraising page form
On platforms: If you are active on one of the BetterNow platforms (e.g. se.betternow.org, dk.betternow.org, etc.) then it will be linked to from the donation form on these sites, but not any other place on these platforms.
Note: As it is a requirement by most payment acquires that there is a set of terms and conditions, we will show the BetterNow terms and conditions if no custom terms are added. However, we recommend you add your own, and if not we will remind you to do so.
Inspiration for creating your own Terms and Conditions
We have created two set of terms and conditions, one if you only use the BetterNow platforms, and on if you have a white label site. Both versions are available in English, Swedish, Danish, Norwegian and Spanish.
You can find examples of how a set of terms and conditions can look for you here.
NOTE: BetterNow cannot be held liable for the use of these T&C, and they are provided for inspiration only.